Privacy Policy - How We Handle Your Information

Last updated: 18 June 2026

Introduction

lucidior-scrub is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect information about you when you interact with our website and services.

By using our website or engaging our services, you acknowledge that you have read and understood this policy.

Information We Collect

Information You Provide

We collect information that you voluntarily provide to us, including:

• Contact details such as your name, email address, and organisation name
• Enquiry details and correspondence when you contact us
• Service preferences and requirements you share with us
• Feedback and survey responses

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information:

• Browser type and version
• Operating system
• Pages visited and time spent on our website
• Referring website addresses
• General geographic location based on IP address

How We Use Your Information

We use the information we collect for the following purposes:

• Responding to your enquiries and providing requested information
• Delivering consulting services you have engaged
• Improving our website and services
• Sending relevant communications where you have consented
• Complying with legal obligations
• Protecting our legitimate business interests

Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

• Consent: Where you have given clear consent for specific purposes
• Contract: Where processing is necessary to fulfil a contract with you
• Legitimate interests: Where processing is necessary for our legitimate business interests, provided these do not override your rights
• Legal obligation: Where processing is necessary to comply with applicable law

Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• With service providers who assist in operating our business, under appropriate data processing agreements
• Where required by law or in response to valid legal requests
• To protect our rights, property, or safety, or that of our users or the public
• In connection with a business transfer, merger, or acquisition

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Secure data storage with access controls
• Encrypted data transmission where appropriate
• Regular security assessments and updates
• Staff training on data protection practices

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws. When information is no longer needed, it is securely deleted or anonymised.

Your Rights

Under applicable data protection legislation, you have the following rights:

• Access: Request a copy of the personal information we hold about you
• Rectification: Request correction of inaccurate or incomplete information
• Erasure: Request deletion of your personal information in certain circumstances
• Restriction: Request limitation of processing in certain circumstances
• Portability: Request transfer of your information to another organisation
• Objection: Object to processing based on legitimate interests
• Withdraw consent: Where processing is based on consent, withdraw that consent at any time

To exercise any of these rights, please contact us using the details provided below.

International Transfers

Your information is primarily processed within the United Kingdom. If we transfer information outside the UK, we ensure appropriate safeguards are in place to protect your information in compliance with applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any changes on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: [email protected]

Address: Greenfield House, 47 Victoria Street, Bristol, BS1 6BY, United Kingdom

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.